Refund policy

At Rang-e-Khaas, every outfit is chosen with care to reflect timeless elegance and authentic designer craftsmanship. Our goal is a smooth, trustworthy experience, while being clear and fair about what can and cannot be returned.

Return Window (Important)

Eligible return or refund requests must be submitted within 7 days of delivery. Refunds apply only to damaged, incorrect, or incomplete items, subject to the conditions below.

General Refund Policy

  • Refunds apply only to unstitched outfits under the eligibility conditions below.
  • Ready-to-wear, stitched, customised, and made-to-order outfits are non-refundable and non-exchangeable.
  • Once an order is confirmed and enters processing or stitching, it cannot be cancelled.
  • Items must be unused, unwashed, unworn, and returned in their original packaging with all tags attached.
  • Every returned item is inspected before a refund is approved.

Sizing & Custom Measurements

Because our garments are stitched to order, sizing is handled as follows:

  • Minor size variations are not a defect. Custom-stitched garments carry a standard tailoring tolerance of up to approximately 1 inch (2.5 cm) from the measurements provided. Differences within this tolerance are normal in hand-finished tailoring and are not eligible for refund or exchange.
  • We correct genuine size issues free of charge. Where a size issue is attributable to our stitching, we will alter the garment to fit at no additional charge — offered in place of a refund. Simply contact our support team to arrange it.
  • Size confirmation is an added safeguard. Before stitching, our team may contact you by WhatsApp and email to confirm your sizing. If custom measurements are requested and not provided at that stage, your item will be stitched in the standard size selected at checkout.
  • Accurate measurements are the customer’s responsibility. Where the opportunity to provide custom measurements was offered and not taken, size-related complaints after delivery cannot be entertained. Garments stitched to incorrect or unclear measurements supplied by the customer are not eligible for refund or exchange.

Bespoke & Custom-Made Items — UK Legal Notice

Under the UK Consumer Contracts Regulations 2013, goods made to the consumer’s specification or clearly personalised (our custom stitched-to-measure garments) are exempt from the standard 14-day cancellation right. Refunds on such items are possible only where the item is proven faulty. Minor variations in colour, fabric texture, embroidery placement, lace design, embellishment, or size (within the tolerance above) are not faults.

Eligibility for Refunds

You are eligible for a refund only if the item arrives physically damaged or the wrong item is received.

To help us resolve these claims quickly, we ask for:

  • A continuous unboxing video from the moment the sealed parcel is first opened; and
  • The issue to be reported within 48 hours of delivery.

You are generally not eligible for a discretionary refund if: the complaint falls outside the windows above; no unboxing video is provided; the complaint relates to personal expectations or to minor colour, texture, or size variations; the item is stitched, customised, or altered; incorrect or incomplete measurements were provided, or requested measurements were not supplied; or the parcel is rejected due to unpaid customs duties or refusal.

Your Statutory Rights

Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you have a legal right to a repair, replacement, or refund — including a 30-day right to reject faulty goods. The unboxing video and 48-hour window above help us resolve issues quickly but do not limit these statutory rights.

Important Disclaimers

Minor colour and texture variations may occur due to lighting and screen settings and are not defects. Accessories shown in images are for styling purposes only unless stated otherwise.

Designer Sourcing & Responsibility

Rang-e-Khaas acts as a sourcing partner for authentic designer outfits and does not manufacture the products. Product descriptions are supplied by the designers.

Final Acknowledgement

By placing an order with Rang-e-Khaas®, you confirm you have read, understood, and agreed to this Return & Refund Policy.

Contact: support@rangekhaas.co.uk