Placing an order online — especially for something special, from a country away — can leave you wondering: did that go through, and what happens now? At Rang-e-Khaas, nothing is left to guesswork. Here is exactly what happens from the moment you check out to the moment your outfit arrives at your door.
1. You place your order
The moment you check out, you’ll receive an order confirmation by email with your order details — your reassurance it came through. If it doesn’t appear, check your spam folder or just message us and we’ll confirm.
2. We confirm your size
Because your outfit is stitched to your measurements, we get in touch — on WhatsApp and by email — to confirm your sizing before anything is cut. This is your chance to give exact measurements or a custom size, and it’s what prevents almost every fit issue before it can happen.
3. Your outfit is made and stitched
Your piece is an original, made to order. The embroidery and finishing are completed, and it’s then stitched to your exact measurements to the standard the designer intended — real craftsmanship takes a little time, and it’s time well spent. Read more about our premium custom stitching and, for weddings, when to order so everything is ready in good time.
4. Quality-checked and dispatched
Before it leaves us, your outfit is checked and carefully packaged. It’s then dispatched with tracking, so you can follow it on its way. We’ll let you know the moment it’s on the move.
5. It arrives at your door
Your outfit is delivered to you, ready to wear, wherever you are in the world. For international orders, any import duties or customs charges are payable by the customer and are not included at checkout — worth knowing in advance so there are no surprises.
6. If anything isn’t right
We want you to love it. Minor size adjustments are handled by us at no extra charge, and our returns policy sets out everything clearly. And throughout — before, during and after your order — you can always reach our team on WhatsApp. You’re never left wondering.
That’s the whole journey: order, confirm, make, dispatch, deliver — with a real person a message away at every step. When you order from Rang-e-Khaas, you always know exactly where your outfit is.
Ready to order? Explore our luxury collection and bridal collection, each stitched to your exact measurements and delivered worldwide.
Frequently Asked Questions
How do I know my order went through?
You'll receive an order confirmation email immediately after checkout. If it doesn't arrive, check your spam folder or message us on WhatsApp and we'll confirm.
When will you contact me about sizing?
Shortly after you order, on WhatsApp and by email, to confirm your measurements before anything is cut — so your outfit is stitched to fit you.
How long does my order take?
Each piece is made to order and stitched to your measurements, so it takes a little time — worth it for a proper fit and finish. For weddings, order in good time; our when-to-order guide has the detail.
Will I have to pay customs or import duties?
For international orders, any import duties or customs charges are the customer's responsibility and aren't included at checkout.
What if my outfit doesn't fit?
Minor size adjustments are handled by us at no extra charge. Our returns policy covers everything, and you can always reach us on WhatsApp.