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Soraya | Lumene Festive | SIBEL
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How long does delivery take to the UK?
UK orders are delivered within 14–29 business days. All items are dispatched from our London base and you will receive full tracking details once your order ships.
Do you offer custom stitching?
Yes, we offer free custom stitching on all fabric. Simply provide your measurements at checkout and our tailors will stitch your outfit to your exact specifications at no extra charge.
What is your returns policy?
We accept returns within 14 days of delivery for unworn, unaltered items in their original packaging. Custom-stitched garments are non-returnable unless faulty. Please contact us before returning.
Which designer brands do you stock?
We carry over 100 acclaimed Pakistani designer labels including Maria B, Asim Jofa, Elan, Sana Safinaz, Zara Shahjahan, Hussain Rehar, Sobia Nazir and many more — updated each season with the latest collections.
Do you ship internationally?
Yes, we ship to the USA, Canada, Australia, UAE and across Europe. International delivery typically takes 14–29 business days. Any applicable customs duties are the responsibility of the recipient.
How should I care for my outfit?
Lawn and chiffon pieces are best hand-washed or dry-cleaned in cool water. Embroidered and velvet garments should be dry-cleaned to preserve the embellishments. Always follow the care label instructions included with your order.